Performed concierge services for guests as needed.Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.Handled tasks and responsibilities for front office employees when the team was understaffed.Utilized my bilingual (French, English) skills for the customer check ins.Greeted an average of 100 guests daily at the front desk and engaged in a high level of customer service while managing the check-in process.Controlled cash and credit card payment transactions at the front desk.Coordinated all front desk operations with an eye for hotel reputation, staff productivity and operational efficiency.Supervised front desk operations to ensure that all guests received superior customer service from hotel employees.Collaborated in development of procedures.Recognized by management for providing exceptional customer service.Answered calls per to answer customer questions.Improved operations by working with team members and customers to find workable solutions.Improved customer satisfaction by finding creative solutions to problems.Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.who result for the canadian customers to live voice message with their numbers so we can call them back. Completed recording voicemail for canadian customers.Achieved cost-savings by developing functional solutions to problems.Copied, logged and scanned supporting documentation and placed all information in client files.Performs initial client assessment and analysis to begin the research process. Developed a new process for employee evaluation which resulted in an increase in employee performance.Effectively responds daily to an average of 80 customer requests via telephone and email utilizing my bilingual (French, English) skills.Preserved revenue streams where possible with strong communication and negotiation skills while using refunds as a last resort to maintain a high level of customer satisfaction.Coordinated with coworkers and managers to resolve difficult and high-level customer issues.Assists Customer Service Agents with price adjustments, discount, and customer satisfaction.Questions customers and collects information to understand customer needs and offer prompt solutions to customer issues.Maintaines accurate and current customer account data with manual forms processing and digital information updates.Delivered goods and services to customers on time and made sure items were in excellent condition.Ĭharter Spectrum - Bilingual Customer Service Manager.International Customer Service Association Certification.Pride myself in acting with integrity, honesty and knowledge that promote the culture, values and mission of my Employer.Highly skilled Bilingual problem-solver who is able to interact with a diverse range of people (French, English).Windows, MS Office, Excel, Word, PowerPoint and highly competent with Internet search engines.
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